Refund & Cancellation Policy

At Havoc Sim Podium, we are committed to offering immersive and unforgettable experiences through our unique RC-themed activities and attractions. To ensure smooth operations and transparent customer communication, we have a clear and strict No Refund Policy. By purchasing any service, product, or entry pass from us, you acknowledge and agree to the terms outlined below.

1. General Policy – No Refunds

All payments made for services, passes, tickets, bookings, and products are non-refundable and non-transferable. This includes:

• Havoc PlayPass and activity tickets
• Online and in-person bookings
• Private events and group bookings
• Workshops or training sessions
• Gift vouchers or promotional credits
• Merchandise, accessories, or RC models

We do not offer refunds for cancellations, no-shows, unused time slots, or customer-initiated changes of plans.

2. Missed Appointments and Late Arrivals

If you miss your booked time slot, or arrive late beyond your scheduled window, we regret that we cannot reschedule or refund your session. Activities are conducted in batches and require pre-planned coordination, and late participation disrupts both the schedule and the experience for others.

3. Rescheduling & Credits (In Rare Cases)

While our standard policy is non-refundable, under exceptional circumstances where we are unable to deliver the promised service due to internal faults (such as technical breakdowns, equipment failure, or staff unavailability), we may:

• Offer rescheduling to a future date
• Provide a credit note valid for a limited period (subject to management approval)

Such compensations are discretionary and will not apply to issues originating from the customer's side.

4. Weather & Force Majeure

All our activities are conducted indoors or in controlled environments, and are unaffected by weather conditions. Refunds will not be provided for missed visits due to natural calamities, travel delays, illness, or personal emergencies. We recommend visitors plan ahead and arrive on time for their sessions.

5. Promotional Offers and Coupons

Discounted items, offers, and PlayPasses purchased during promotional campaigns are non-refundable and non-exchangeable. These benefits are time-bound and cannot be extended, paused, or rescheduled once booked.

6. Fraudulent or Duplicate Transactions

In case of any duplicate transaction due to technical errors or failed payment gateways, please inform us within 24 hours with proper proof. After verification, if applicable, we may refund the excess amount or issue a store credit.

7. Our Rights

Havoc Sim Podium reserves the right to:

• Cancel or reschedule an activity session without prior notice in unavoidable situations
• Deny refund requests that do not comply with this policy
• Modify or update this policy at any time, without prior notice

8. Contact Us

For any concerns, clarifications, or to report a payment issue, feel free to reach out to us:

Email: havocsim@gmail.com
Phone: +91 95355 45654